Refund Policy

Last updated: October 5, 2026

SecureDocs is sold as a monthly subscription by MY IT SOLUTION LLC. This policy explains when a payment is refunded. It is part of our Terms of Service.

1. Free trial

  • Every new subscription starts with a 7-day free trial. Nothing is charged during the trial.
  • If you cancel before the trial ends, you are not charged at all. You keep access until the trial ends.
  • When the trial ends without a cancellation, the first monthly payment is charged automatically. We send no separate reminder beyond the dates shown on the Billing page and in the Stripe checkout, so please note your trial end date.
  • Each card is entitled to one free trial. If the card you use has already been used for a SecureDocs trial, your subscription starts as a paid subscription immediately; the checkout page says so before you confirm, and that first payment is not refundable on the grounds that no trial was given.

2. Cancelling

  • You can cancel at any time from the Billing page ("Manage billing"). There is no cancellation fee and no minimum term.
  • Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until that date, and you are not charged again.
  • Because you keep the service for the whole period you paid for, we do not refund the remaining days of a period after you cancel, and we do not prorate partial months.

3. Plan changes

Changing to a different plan takes effect through Stripe. Moving to a more expensive plan is charged for the remainder of the current period; moving to a cheaper plan is credited against your next payment. No cash refund is issued for a downgrade.

4. When we do refund

We refund a payment in full in these cases:

  • You were charged more than once for the same period, or charged after a cancellation that took effect before the charge.
  • You were charged in error for a plan or amount you did not choose.
  • The Service was unavailable for a substantial part of the billing period because of a fault on our side. Contact us within 30 days of the charge.

In other situations we may, at our discretion, refund a payment made in the last 14 days if you have not created any links in that period. Ask us and we will look at your case.

5. Failed payments

If a renewal payment fails, you cannot create new links until the payment goes through; existing links keep working until they expire. Stripe retries the card over the following days and emails you a link to update it. If the payment keeps failing, the subscription ends and nothing further is charged. You can subscribe again at any time.

6. How refunds are paid

Refunds go back to the payment method you used, through Stripe, usually within 5 to 10 business days depending on your bank. If you believe a charge is wrong, please contact us before opening a dispute with your bank; we resolve almost every case directly and faster.

7. Contact

MY IT SOLUTION LLC, Georgia, USA · through the contact page at www.myitga.com